Shipping & Returns
We ship our orders worldwide from the USA.
We ship all our orders with DHL and UPS. At check-out you will be able to select your shipping options based on your preferences.
Please allow at least 1 to 2 business days to prepare the shipment. Once your order ships, you will receive a tracking number from us so that you can track your package.
The estimated delivery time depends on the country you order from and the carrier you choose. We are not responsible for any shipping delays.
Within the United States we ship with UPS. You can expect to receive your package depending on what UPS service you select and will be able to track your UPS package on the UPS website. For example, with UPS overnight service, you can expect your package to be delivered within 3-4 business days after order confirmation.
Outside the United States we ship with DHL and UPS. You can expect to receive your package depending on what shipping service you select and will be able to track your package on the carrier's website. Please refer to the carrier with questions regarding delivery estimates, however, we do ensure that we hand it over to the carrier no later than 2 business days after your order confirmation. Please be aware that all packages delivered outside the USA are subject to custom delays and we will not be able to assist you with any custom agency to expedite the handling of the package.
We reserve the right to change shipping service from the one selected by the customer at checkout to another shipping service provider, with delivery times similar to the ones selected by the customer.
ORDER CANCELLATIONS AND CHANGES OF ADDRESS
If you need to cancel your order or change your delivery address, please email us within no later than 6 hours after placing your order. We will do our best to change your address or cancel the order as long as it has not already shipped. If the order has shipped, we might not be able to change your address, however, the carrier might give you an option to change your delivery address based on your country of destination. Please feel free to contact us and we will do our best to make your changes.
Please note, payment processing fees will be deducted from any refund and vary from one payment provider to another. For more information please refer to the PAYMENT PROCESSING FEES part of this policy.
All of our shipments are insured for the full price of the item. Signatures are required for each shipment. Once a signature has been tendered, all responsibility for the package shifts to you and we will not be responsible for any damage of the package or any item. Please make sure to immediately notify your delivery courier if the package appears to be damaged. Under no circumstances should you open the package if it appears tampered with or otherwise damaged. The courier should be able to assist you with filing a claim.
Depending on the country of destination, some packages may require payment of duties. All shipments within the United States will arrive with Delivery Duty PrePaid and you will not be required to make any additional payments, unless you do not pick up your package on time and the shipping company charges for storing the package. All shipments leaving the United States require you to check with your local custom authorities whether any additional fees or duties have to be paid upon arrival. If any package is returned, we will deduct any unpaid duties or other costs associated with the package. If you refuse your shipment, you will be responsible for all shipping charges, duties, taxes and customs charges and all the costs of returning the package. The amount of any incurred charges will be deducted from any refund.
All commercial invoices will list the price you paid and we are not legally able to make any changes to the commercial invoices.
If the item you purchased is not the right fit, we will gladly accept the return if the request is made within 7 days of receipt of the package (excluding shipping and payment processing fees). You must submit your return request here: https://rarchive.returnscenter.com
Unfortunately, we will not process any requests that are emailed to us.
1) All returned items must be in the original condition (unworn, unwashed, not dry cleaned, unaltered and undamaged. Any hang tags and promotional materials must still be securely attached to the garment.
2) Due to the limited nature of the product, all returns must be sent using the original packaging to ensure safe delivery of the item back to us. If you feel that the original box is damaged and may prevent the item to be returned in the original condition, please email us and we will assist. Do not ship the package back to us before receiving authorization.
To return your item, please submit your request through the above specified return portal. Once we receive your request, please wait for your request to be denied or accepted. Once accepted, you will be provided with return instructions and shipping address. Please follow the instructions closely. Do not return the item back to us without receiving prior authorization. Any unauthorized returns will be refused and will no longer be eligible for returns.
Please note that the return shipping costs are to be paid by the customer. Please also note that the responsibility for each item that you are returning is with the customer until we have received the item. If your item is damaged or lost before it reaches us, we cannot provide a refund. Please make sure you follow the return instructions fully which will require you to ship the package with tracking and signature requirements.
ESTIMATED TIME FOR REFUND
When your return has been received and accepted, you will be issued the appropriate refund within 5 business days (any shipping and payment processing fees excluded). Please note, however, that depending on your financial institution, the refund may take longer.
PAYMENT PROCESSING FEES
Payment processing fees charged by our payment providers (Shopify, PayPal, Stripe, Square) are not returned to us when your refund is issued. For that reason, we will deduct the amount of fees from any refund or order cancellation. Amount of the payment processing fees vary from one bank to another. Usually, it's between 2.7% to 3.7% per transaction for orders placed using debit or credit cards, however the fees will be 5.7% to 6.9% if you are using Shop Pay Installments or Affirm as your preferred payment method. We will calculate the amount of fees charged to us after your return or cancellation request has been placed. Please allow 1 to 2 business days for us to receive this information from our payment processing provider. Thank you for your understanding.