We ship our items worldwide using reliable shipping service providers like UPS and DHL.
We ship our orders worldwide from the USA.
Please allow at least 1 to 2 business days to prepare the shipment. Once your order ships, you will receive a tracking number from us so that you can track your package.
The estimated delivery time depends on the country you order from and the carrier you choose. We are not responsible for any shipping delays.
Within the United States we ship with UPS. You can expect to receive your package depending on what UPS service you select and will be able to track your UPS package on the UPS website. For example, with UPS overnight service, you can expect your package to be delivered within 3-4 business days after order confirmation.
Outside the United States we ship with DHL. You can expect to receive your package depending on what DHL service you select and will be able to track your DHL package on the DHL website. Please refer to DHL with questions regarding delivery estimates, however, we do ensure that we hand it over to DHL no later than 2 business days after your order confirmation. Please be aware that all packages delivered outside the USA are subject to custom delays and we will not be able to assist you with any custom agency to expedite the handling of the package.
Depending on the country of destination, some packages may require payment of duties. All shipments within the United States will arrive with Delivery Duty PrePaid and you will not be required to make any additional payments, unless you do not pick up your package on time and the shipping company charges for storing the package. All shipments leaving the United States require you to check with your local custom authorities whether any additional fees or duties have to be paid upon arrival. If any package is returned, we will deduct any unpaid duties or other costs associated with the package. If you refuse your shipment, you will be responsible for all shipping charges, duties, taxes and customs charges and all the costs of returning the package. The amount of any incurred charges will be deducted from any refund.
All commercial invoices will list the price you paid and we are not legally able to make any changes to the commercial invoices.
If the item you purchased is not the right fit, we will gladly accept the return if the request is made within 7 days of receipt of the package.
All returns must be submitted through our returns portal: https://rarchive.returnscenter.com
When your request is accepted, you will receive detailed instructions on how to make the return.
Please do not ship your return before receiving your return authorization number.
Please note that the return shipping costs are to be paid by the customer. Please also note that the responsibility for each item that you are returning is with the customer until we have received the item. If your item is damaged or lost before it reaches us, we cannot provide a refund. Please make sure you follow the return instructions fully which will require you to ship the package with tracking and signature requirements.
When your return has been received and accepted, you will be issued the appropriate refund within 5 business days. Please note, however, that depending on your financial institution, the refund may take longer.
We sell only authentic items on www.rarchive.com
Even though we have asked Chanel SAS to authenticate some of our pieces, they have turned our requests down. We are not affiliated with Chanel SAS and use third party authentication services to get the final authentication for each item before shipping it to you.